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Privacy & Cookie Policy

About this site

The website provides information on the medical practice of Dr Ian Hay Ltd, Consultant Paediatricians, and is aimed at the General Public. This website does not offer medical advice. If your child, is unwell you should seek medical advice from a medical professional. You should not rely on this website as an alternative to seeking medical advice.


Site Cookies  

This site uses Google Analytics Cookies to collect information about how visitors use this site. A cookie is a small file which asks permission to be placed on your computer or phone. Once you agree, the file is added and the cookie helps analyse web traffic. Google Analytics collates information in an anonymous form, including the amount of visitors to this site, where visitors have come from and which pages they visited. Click here for further details on the cookies set by Google Analytics. Alternatively, Click here to find out more about cookies generally, including how to see what cookies have been set and how to manage and delete them.

Email (Newsletter)   

Information sent using the webform is not retained by this website. Transmission of data over the internet may be insecure and Dr Ian Hay Ltd cannot guarantee the security of data sent in this way. Email cannot be guaranteed to be error-free or to have originated from a legitimate address as information could be intercepted, corrupted, lost, destroyed, created by a non-authorised source, and/or arrive late or be incomplete. Dr Ian Hay Ltd does not accept liability for any errors or omissions in the contents of email messages, which arise as a result of email transmission. Computer viruses can be transmitted via email. Dr Ian Hay Ltd takes all reasonable precautions to ensure no viruses are present in email sent, but cannot accept responsibility for any loss or damage arising from the use of email or email attachments. You should check all emails and any attachments for the presence of viruses. Dr Ian Hay Ltd accepts no liability for any damage caused by any virus transmitted by email. Dr Ian Hay Ltd’s email providers automatically scan all incoming email messages, and filter out messages that appear to be Spam. Since no filtering system is completely accurate, on occasion legitimate messages may also be filtered-out. Please let us know if you suspect that this is the case or if you receive any message from Dr Ian Hay Ltd that may be considered to be Spam.


Quality assurance of staff and facilities  

The premises at The Portland Hospital and at the Hertfordshire Clinic are licensed by the UK Care Quality Commission. Clinical staff at these hospitals are checked by the Disclosure & Barring Service before working with children. Staff undergo annual review and participate in continuing professional development. All practitioners are registered with their respective councils and are experienced in the management of childhood illness. Consultants part of Dr Ian Hay Ltd, like all doctors, are required to undertake ‘Good Medical Practice’ as laid down by the UK General Medical Council.

Data protection

The confidentiality of patient information is of the utmost importance and Dr Ian Hay Ltd adheres to guidance issued by the General Medical Council. Typically, your information may be shared with the Hospitals Dr Ian Hay Ltd works with, as well as your GP and other professionals involved in providing care. Dr Ian Hay Ltd is registered as a Data Controller with the Information Commissioner’s Office, as prescribed by the Data Protection Act 1998. Any personal information you provide will be held in accordance with the provisions of the Data Protection Act and used only to provide medical care. Dr Ian Hay Ltd takes all reasonable means to secure data, storing paper records in secure locations, and electronic records on encrypted devices. As a minimum, medical records of children have to be retained until the patient's 25th birthday (or 26th birthday if a young person was 17 at the conclusion of treatment) or 8 years after death. The Data Protection Act 1998 entitles you to request information held about you. You may be asked to provide additional documentation to confirm your identity, or if you are seeking to access personal information of another individual, proof of their consent or your legal right to receive their personal information. Please contact Dr Ian Hay Ltd, if you wish to make such a request. 


Funding and advertising

This website is funded solely by Dr Ian Hay Ltd. Links to other sites do not generate income and are for your information only. This website does not host advertisements, or sponsored links. (If an advertisement were to be placed for monetary recompense, then it would be distinguished by the word "Advertisement"). Because of this policy, Dr Ian Hay Ltd declares no conflict of interest.



If you have any questions please use our contact details as provided on our 'Contact Us' page.

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